1. Purpose of This Policy
This Acceptable Use Policy sets out what you may not do with our website or with any AI voice, WhatsApp, chatbot, or automation service we provide. It applies to anyone using our services, including business clients and the staff who operate a deployed AI agent, and is incorporated into our Terms of Service.
2. Prohibited Uses
You may not use our website or services to:
- Engage in illegal activity, fraud, or deceptive commercial practices
- Impersonate a real person or organization without authorization
- Use AI to deceive people into believing they are speaking with a human when disclosure is legally required, or to conceal the AI nature of a service in a materially misleading way
- Send spam, or conduct unlawful robocalling or unlawful mass messaging campaigns
- Harass, threaten, or abuse any person
- Distribute hateful or discriminatory content
- Distribute malware or attempt credential theft or phishing
- Violate any person's privacy, including through unauthorized surveillance or covert recording
- Infringe intellectual property or other proprietary rights
- Bypass or circumvent legally required consent for calls, messages, or data collection
- Create deceptive synthetic media (e.g. voice clones or deepfakes) intended to mislead
- Exploit, endanger, or generate content sexualizing minors — this will be reported to appropriate authorities where required by law
- Make unlawful automated decisions with legal or similarly significant effects on a person, where such automated decisions are restricted or prohibited by applicable law
- Attempt to compromise, probe for vulnerabilities in, or disrupt our systems or those of our subprocessors, outside an authorized security-testing engagement
3. WhatsApp Messaging Consent
If you deploy a WhatsApp agent through us, you are responsible for only messaging contacts who have opted in as required under WhatsApp Business Platform policies and applicable messaging law, and for honoring opt-outs promptly.
4. Telephone Marketing Laws
If your AI voice agent makes outbound calls, you are responsible for complying with telemarketing and robocall laws applicable in the jurisdictions you call into, including any do-not-call registry obligations.
5. Call Recording Consent
If you enable call recording or transcription, you are responsible for providing any notice and obtaining any consent required under the laws of the jurisdictions where your calls originate or are received. Recording-consent requirements vary — some require only one party's consent, others require all parties' consent.
6. Marketing Opt-Outs
You must honor unsubscribe and opt-out requests from your own customers promptly and must not use our services to re-contact someone who has opted out.
7. Customer Data Permissions
You must have a lawful basis to provide us with your customers' personal data for processing through your AI agent, and must not instruct us to process categories of data you are not permitted to collect or use under applicable law.
8. AI Disclosure Where Legally Required
Where a jurisdiction legally requires disclosure that a caller or chat participant is interacting with AI, you are responsible for configuring your agent's disclosure language to meet that requirement — see our AI Transparency & Responsible Use Policy.
9. Enforcement
We may suspend or terminate access to our services for violations of this policy, in accordance with the Terms of Service. Where practical, we will provide notice and an opportunity to remedy the issue first.
10. Reporting a Violation
If you believe our services are being used in violation of this policy, contact us at .
11. Changes to This Policy
We may update this policy from time to time; we'll update the "Last updated" date above when we do.